Requirments
Minimum System Requirements:
- Internet Download Speed: 10.0 Mbps or faster
- Internet Upload Speed: 3.0 Mbps or faster
- Network Latency Max: Less than 120 ms
- Active Network Connection: LAN (Hard-wired connection; no wireless)
- CPU: Intel Core i Series (i3-9000, i5-7000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better, Celeron J4000/N5000 / AMD Ryzen 3 or better, Athlon 3000 or better.
- RAM: 4 GB
- Operating System: Windows 10 or higher
- Free Disk Space: 20 GB
- Hard Disk Capacity: 60 GB
- Active Monitor Count: Number of Monitors
- Monitor Maximum Resolution: 1280 x 1024 recommended
Meeting the minimum system requirements ensures that you can access the Queen RoyalReign platform and perform your duties as a remote agent. These specifications are designed to accommodate basic functionality, allowing you to handle customer interactions and tasks. However, it's important to note that while the minimum requirements allow you to work, they might not provide the optimal experience:
Performance: With the minimum requirements, you'll be able to handle customer inquiries and tasks, but you may experience limitations in terms of multitasking and responsiveness. The system might struggle with handling more demanding applications.
Call Quality: Your internet speed and hardware capabilities might impact call quality. While it's possible to provide satisfactory service, occasional delays or lower call quality might occur due to network latency or limited processing power.
Visual Experience: The recommended monitor resolution is higher than the minimum, which means that with the minimum requirements, you might experience a slightly less sharp and clear visual experience.
Recommended System Requirements:
- Internet Download Speed: 30 Mbps or faster
- Internet Upload Speed: 10.0 Mbps or faster
- Network Latency Max: Less than 50 ms
- Active Network Connection: LAN (Hard-wired connection; no wireless)
- CPU: Intel Core i Series (i3-9000, i5-7000, i7-5000, i9) or better, Pentium G5400/N6400 or better, Xeon E Class or better, Celeron J4000/N5000 / AMD Ryzen 3 or better, Athlon 3000 or better.
- RAM: 8 GB
- Operating System: Windows 10 or higher
- Free Disk Space: 30 GB
- Hard Disk Capacity: 60 GB
- Active Monitor Count: Number of Monitors
- Monitor Maximum Resolution: 1920 x 1080 (Full HD or 1080p)
Opting for the recommended system requirements offers a significantly improved working experience. These specifications are intended to provide you with the tools needed to excel in your role and deliver outstanding customer service:Performance: The recommended CPU, RAM, and internet speeds ensure smoother multitasking, faster application loading times, and better overall system responsiveness. This enables you to handle customer interactions seamlessly and efficiently.
Call Quality: With higher internet speeds and processing power, your call quality will likely be consistently excellent. You'll experience fewer disruptions, improved audio clarity, and reduced latency during calls.
Visual Experience: The higher monitor resolution enhances your visual experience, allowing you to see details more clearly and work with multiple applications side by side without compromising readability.
Future-Proofing: Meeting the recommended requirements ensures that your system is well-equipped for any potential updates or changes in the Queen RoyalReign platform. It offers a level of flexibility and performance that can adapt to evolving demands.
What equipment do I need?
- Laptop / Desktop Computer
- Wired Noise Cancellation Headset
- Hard Wired Keyboard (Optional)
- Hard Wired Mouse (Optional)
- Broadband Internet or Fiber Optic Cable
- Hard Wired Telephone Cord
- Hard Wired Ethernet Connection
To ensure a seamless and productive work-from-home experience, it's important to meet the following system requirements as specified by Queen RoyalReign: